Heidi Naperala is the President of L3 Strategies, LLC, a consulting firm focused on helping teams and organizations dramatically improve their processes, develop their cultures and achieve outstanding results. L3 specializes in utilizing the Toyota Production System or “Lean” methodologies. Heidi had spent 12 years providing Human Resources and Change Management consulting and leadership to organizations in both the public and the non-profit sectors. However, her personal Lean journey began almost a decade ago at ThedaCare an integrated health system with four hospitals and 23 physician clinics. There she trained under a disciple of the Shingijutsu Sensei’s and a Six Sigma Black Belt. Heidi facilitated the development of The New Delivery Model pilot clinic and then the spread plan for 22 more facilities. Heidi has practiced in a variety of clinical and administrative environments and in multi-national healthcare systems including both acute care and outpatient care settings.
Heidi received her Masters of Business Operational Excellence for Healthcare from Ohio State University and her Bachelor’s Degree in Public and Non-Profit Administration from Grand Valley State University. She has passed her Lean Bronze examination through the Society of Manufacturing Engineers (SME) and Shingo Prize.
Her background and dynamic personality lends itself to engaged and productive teams and outcomes. She has a passion for the Lean way of relentless removal of waste and the development of people. Her strengths lie in administrative/office and phone flow cells, provider productivity, outpatient settings, cultural development and the creation of productive staffing models to sustain the efficiencies an organization gains through process improvement.
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